Returns & Exchanges

At Lumber Liquidators, we want you to be completely satisfied with your flooring investment. If you are not happy with your purchase, you can return unopened, resalable products within 90 days for a full refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original, unopened packaging and were purchased within the last 90 days to qualify for a return.

• 2.
  Locate Documentation

  Gather your original sales receipt or order confirmation email to facilitate a faster refund process at the service desk.

• 3.
  Choose Return Method

  Bring your materials to any local Lumber Liquidators store for an immediate credit, or contact our customer care team to arrange a freight pickup for a fee.

• 4.
  Receive Refund

  Once the product is inspected and verified, your refund will be processed to the original payment method, typically appearing within 3-5 business days.